Contact AC Labs

Let’s talk performance.

Whether you need product support, a wholesale conversation, media access, or a partnership proposal, we’ll route it to the right person and reply as fast as possible.

Reply time: 24–48h
Based in Madrid
Support in English / Spanish
Why people reach out

We handle more than support tickets.

Pick the reason that fits your message best. It helps us answer faster and get you to the right next step.

Product support

Setup questions, troubleshooting, shipping status, or usage guidance.

Wholesale

Retailers, distributors, clinics, and bulk orders.

Press / media

Interviews, product features, founder stories, and editorial coverage.

Partnerships

Creators, affiliates, labs, athletes, and strategic collaborations.

Mini FAQ

Quick answers

These are the questions we get most often before a first reply.

Usually within 24–48 hours on business days. Urgent support tickets are prioritized first.
Yes, in most cases. Include your country in the form so we can confirm options and estimated delivery.
Absolutely. Use the wholesale or partnership context and we’ll route it accordingly.
Direct contact

Send us a message

Tell us what you need and we’ll get the right person on it. The more context, the faster we can help.

By sending this form, you agree to be contacted by AC Labs about your request.

Contact details
Email

info@alphacortexlab.com

Best for general inquiries and partnerships.
Response

24–48 hours

Business days, usually faster for support.
Location

Madrid, Spain

Remote-first, with European operations.
Hours

Mon–Fri

09:00–18:00 CEST
Still unsure?

Drop a note and we’ll point you in the right direction.

If you’re not sure whether your question belongs to support, wholesale, media, or partnerships, just send it anyway. We’ll route it internally and get back with the right answer.

Support Wholesale Press Partnerships